How do I end my rental?

To end your rental, you’ll need to locate an available Source London charge point where you’ll be able to return the Bluecity car. You can reserve any available charge point up to 90 minutes in advance directly from the on-board GPS, our app, our website or by contacting our customer service team. Once you get to the station, swipe your card on the charge point first to identify yourself and then reconnect the Bluecity car. You can leave the station once you receive the text message confirming that your rental has successfully ended – you should normally receive it within a couple of seconds.

In the event that you don’t receive a text message confirming that your rental has ended once you have reconnected the car, please remain next to the car and contact our customer service team in order to avoid incurring any additional rental fees.

General questions