Tap your membership card on any available charge point which has a Bluecity car connected to it and follow the instructions on the touch screen to start the rental. Once the touch screen advises you to disconnect the cable from the Bluecity car, unlock the car by tapping your card on the RFID reader located next to the car’s right wing mirror then remove the cable from the car and reconnect it to the charge point. All that’s left to do is to start driving!
Using the service
To end your rental, you’ll need to locate an available Source London charge point. Once you get to the station, tap your card on the charge point first to identify yourself and then reconnect the Bluecity car. You can leave the station once you receive the text message or push notification confirming that your rental has successfully ended – you should normally receive it within a couple of seconds. You’ll also see a confirmation on the charge point that your rental has ended. Don’t forget to lock the vehicle before you leave.
Yes, you can return the Bluecity cars to any of our 350+ drop-off stations. Of course, you can also choose to return it to the same station.
You can reserve any available Bluecity car up to 30 minutes in advance and any available charge point up to 90 minutes in advance from the Bluecity app, the Bluecity website or by contacting our customer service team. If you’re already renting a car, you can also reserve a parking space directly from the GPS.
Before beginning your rental, we recommend checking for car availability and reserving a car on the Bluecity app or website. If you have not made a reservation and you arrive at a station with no cars available for rental, you can check the Bluecity app or tap your Bluecity card on the charge point to find a nearby station with available cars.
To ensure that there is a parking bay available at your destination, we recommend checking for parking bay availability and reserving a parking bay on the Bluecity app, website, or from the on-board GPS. If you are unable to return your vehicle to the parking bay which has been reserved for you, please contact our customer service team by pressing the blue button located underneath the GPS or by calling 0203 695 0500.
You can park the car at any point during your rental, for example if you need to go shopping or want to visit a friend. Please remember to lock the car if you leave it unattended and ensure that you follow any applicable parking regulations. Once you return to the car, simply unlock it and you’ll be able to drive off again.
Please note that the only way to end your rental is to reconnect the car to any of the available Source London charge points displayed on the Bluecity station map.
Please contact our customer service team so they can order a new membership card and deactivate your current card.
No. Your Bluecity card is strictly personal and should never be used by anyone else.