Need Help ?
about the end of the service
No, your membership card will be deactivated as soon as your membership is terminated so you do not need to return it.
You will be able to terminate your subscription with no penalties starting from 1 January 2020. To do so, simply send us a written request from the Bluecity app (messages/new message) or website (my account/my messages/create a new message) requesting the termination of your membership.
No, any vouchers apply only to your Bluecity subscription and can not be converted to a monetary value.
If you have any outstanding bills, you will need to pay them via the Bluecity app (bills) or Bluecity website (my account/my bills/pay outstanding bills).
All membership fees incurred in January and February 2020 will be waived, however any usage fees (rentals, reservations…) and penalties still apply. Any fees incurred prior to the closure of the service will remain due after 10 February 2020 and debt collection procedures will continue for any invoices which remain outstanding.
You will be able to access and use vehicles until 10 February 2020. Please however note that we will be gradually decreasing the number of cars available from 1 January 2020.
We have been working hard to expand the network over the past few years, however due to the current limitations which we have and the competitive environment, the service is not able to maintain its activity in London. We will be closing the service permanently on 10 February 2020.
Using the service
The Packages enable you to make longer rentals at discounted prices!
- To benefit from the Packages:
- Open the app and then, after selecting your departure station, tap the « Rent » button.
- When the list of the available packages appears(1), select the package of your choice and validate.
- The package you choose will appear at the top of your screen and a car will be automatically selected. If you think you might need more battery for your trip, you can select a different car.
- Tap the « Confirm » button to start your rental with your chosen Package(2)
- At the end of your journey tap your membership card on the charging point, reconnect and lock the Bluecity car as usual to end your rental(3).
(1) Packages may vary : Their availability, duration and cost might change. You can see the list of packages available at any given moment directly on the app by tapping the « Rent » button.
(2) During your rental, make sure you have enough battery to reach your destination and reconnect the car to a Bluecity station. You should only reconnect the car once you are ready to end your rental.
(3) The minimum charge for your rental will amount to the total price of the package, the equivalent price per minute is only indicative. If you rental is shorter than the package you have purchased, no refund can be issued. If your rental exceeds the duration described in the package, each additional minute will be billed at the price per minute specified in your subscription.
The « Rent » button is displayed* if there are cars available to rent at the selected station. After tapping this button, you will see the car that has been assigned to you. If there are other cars available to rent at this station, you can select one of them by clicking the « Change » button. Finally, tap on « Confirm » to start your rental.
You still need to tap your badge on the car before and after your trip even if you have remotely started your rental.
*For your first rental, you will need to swipe your card on the charge point. Then enter your PIN code and follow the instructions.
Tap your membership card on any available charge point which has a Bluecity car connected to it and follow the instructions on the touch screen to start the rental. Once the touch screen advises you to disconnect the cable from the Bluecity car, unlock the car by tapping your card on the RFID reader located next to the car’s right wing mirror then remove the cable from the car and reconnect it to the charge point. All that’s left to do is to start driving!
You can also start your rental from the app.For your first rental, you will need to swipe your card on the rental kiosk. Then enter your PIN code and follow the instructions.
If the car is damaged and/or dirty, please report it to our customer service team on 0203 695 0500 before beginning your journey.
To end your rental, you’ll need to locate an available Source London charge point. Once you get to the station, tap your card on the charge point first to identify yourself and then reconnect the Bluecity car. You can leave the station once you receive the text message or push notification confirming that your rental has successfully ended – you should normally receive it within a couple of seconds. You’ll also see a confirmation on the charge point that your rental has ended. Don’t forget to lock the vehicle before you leave.
If you don’t receive a text message or push notification confirming that your rental has ended and don’t see any confirmation on the charge point that your rental has ended either once you have reconnected the car, please remain next to the car and contact our customer service team to end your rental.
Yes, you can return the Bluecity cars to any of our 350+ drop-off stations. Of course, you can also choose to return it to the same station.
You can reserve any available Bluecity car up to 30 minutes in advance and any available charge point up to 90 minutes in advance from the Bluecity app, the Bluecity website or by contacting our customer service team. If you’re already renting a car, you can also reserve a parking space directly from the GPS. Please note that car and parking bay reservations incur a £2 reservation fee.
Before beginning your rental, we recommend checking for car availability and reserving a car on the Bluecity app or website. If you have not made a reservation and you arrive at a station with no cars available for rental, you can check the Bluecity app or tap your Bluecity card on the charge point to find a nearby station with available cars.
To ensure that there is a parking bay available at your destination, we recommend checking for parking bay availability and reserving a parking bay on the Bluecity app, website, or from the on-board GPS. If you are unable to return your vehicle to the parking bay which has been reserved for you, please contact our customer service team by pressing the blue button located underneath the GPS or by calling 0203 695 0500.
You can park the car at any point during your rental, for example if you need to go shopping or want to visit a friend (see our packages to rent longer & cheaper). Please remember to lock the car if you leave it unattended and ensure that you follow any applicable parking regulations. Once you return to the car, simply unlock it and you’ll be able to drive off again.
Please note that the only way to end your rental is to reconnect the car to any of the available Source London charge points displayed on the Bluecity station map.
Please contact our customer service team so they can order a new membership card and deactivate your current card.
No. Your Bluecity card is strictly personal and should never be used by anyone else.
About the service
Yes! We currently have one great special offer – these will apply automatically to your subscription:
One rental per month: Rent a Bluecity car at least once in the month, and your next monthly membership fee will be free.
T&Cs apply. Bluecity reserves the right to change/withdraw these offers at any time.
Bluecity is London’s only 100% electric car sharing scheme offering a point-to-point service, so you can drive around the city without the cost of owning a car and only pay for what you use. With hundreds of drop-off locations and cars available across London which can be booked in advance via our dedicated Bluecity app, you can secure a car for your trip and a parking bay at your destination before you even begin your journey. The cars are available 24/7 on a self-service basis.
Our 1 Year Bluecity subscription (£5/month) enables you to rent a Bluecity car for 19p/min (with a minimum journey time charge of 20 minutes), which amounts to approximately £5.70 for 30 minutes.
Our packages enable you to rent longer from the app and at discounted prices (instead of paying per minute). You can see the list of our packages available directly on the app by tapping on the button "Rent".
This includes a complimentary navigation system, insurance, 24/7 customer support, and of course you don’t ever have worry about fuel as all our vehicles are 100% electric. You won’t have to pay the Congestion Charge or ULEZ charge either when travelling to/through Central London. Should you wish to reserve a car and/or parking bay in advance, this will incur a £2 reservation fee. All trips starting/ending at Gatwick Airport also incur a £8.50 airport surcharge.
No. As long as you hold a valid driving licence and are at least 18 years old, you can subscribe today and use Bluecity without incurring any additional hidden fees.
Our Bluecity cars are located throughout London and can be taken from any available station. Please note that as we are gradually expanding the service across London, an increasing number of cars will be available over the next few months. The easiest way to locate our cars is on our station map where you can check live availability and also reserve a car.
Bluecity cars can be used anywhere within the M25 (including on the M25), with the exception of our station at Gatwick Airport for which you are able to use any reasonable route to and from London. Please note that a £8.50 airport surcharge will apply to all trips starting/ending at Gatwick Airport.
Our 1 Year Bluecity subscription (£5/month) enables you to rent a Bluecity car for 19p/min (with a minimum journey time charge of 20 minutes), which amounts to approximately £5 for 30 minutes. This includes everything: congestion charge, a complimentary navigation system, insurance, 24/7 customer support, and of course you don’t have worry about fuel as all of our vehicles are 100% electric. You also won’t have to pay any parking fees when reconnecting the Bluecity car to a Source London charge point to end your rental.
At least 18 years old.
We require a valid driving licence as well as a valid debit/credit card.
We accept both European and non-European driving licenses. For European driving licenses, we require a copy of the front and back of a valid European driving license for the relevant category of vehicle and a copy of the photo page of a valid passport or both sides of the identity card. For non-European driving licenses, we require a copy of every single page of a valid International driving license for the relevant category of vehicle, a copy of the front and back of a valid national driving license and a copy of the full photo page (with your signature visible) of a valid passport or both sides of the identity card.
No, you will need a valid driving licence to be able to drive the cars.
If you’re departing from Gatwick, you can collect your membership card from the Skybreak desk located in Zone K near the entrance to the train station within Gatwick south terminal. When starting your subscription, for Step 3/6 (Card Type), make sure to select “I already have a new Bluecity card. I will receive my association code by text message when my subscription is validated” to be able to use the membership card which you collect from the Skybreak desk.
If you’re not at Gatwick, you’ll need to wait to receive your membership card to be able to rent a car. You should receive your membership card within a couple of working days once your subscription has been activated.
The driving range of the car is approximately 130 miles when fully charged.
Bluecity cars are limited to 75 mph.
The key is hanging on the right hand side of the steering wheel. Simply insert it into the ignition to start the car.
You will need to pull the lever located underneath the passenger’s seat on the right-hand side.
To lock/unlock the car, tap your card on the RFID reader located next to the car’s right wing mirror. You should hear a lock/unlock noise when doing this.
If you need to contact our customer service team at any point during your rental, simply press the blue help button located underneath the GPS and you will be connected to one of our customer advisors (available 24/7).
Yes, there is a USB port underneath the GPS enabling you to charge your mobile phone.
Yes, an Isofix system is installed in the back seat of the vehicle to allow you to attach a child seat.
The Bluecity car is equipped to seat up to four (4) people.
Pets are not allowed inside the cars.
All Bluecity cars are automatic and 100% electric, so you’ll never have to worry about refuelling them.
Yes, all Bluecity cars are identical.
Bluecity relies on its users to keep the vehicles clean. When you return it, please make sure you remove all personal items and rubbish. Leaving the car in an unacceptable state will incur penalties. If you find a car in an unacceptable state, please notify our customer service team before beginning your journey and we will endeavour to have it cleaned as quickly as possible.
If the car is damaged and/or dirty, please report it to our customer service team on 0203 695 0500 or by pressing the blue button underneath the GPS before beginning your journey.
If anyone is injured, contact emergency services immediately on 999. If possible, also ensure that the vehicle is secure. Once you have secured passengers + vehicle, contact Bluecity customer service team on 0203 695 0500 to report the accident and wait for further instructions.
Yes ! Many of the features available on the Bluecity website can be found on the app: you can reserve a car and/or parking bay and start your rental from the app, view your rental history, check your bills, view/send messages to the customer service team, change your PIN code…
You can reset your pin code within seconds directly from the Bluecity app, or alternatively on the Bluecity website.
You can view your bills on the Bluecity app and website (My account/my bills).
If your card is about to expire, please update your debit/credit card details via the Bluecity app or website. To update your card details via the Bluecity app, go to My account/my information/payment information and follow the instructions. To update your details via the Bluecity website, go to My account/my subscriptions, click on “edit” under the payment mode column and follow the instructions.
To cancel your subscription, please send us a written request from your Bluecity account via the Bluecity app or website.
Yes, Bluecity handles third party liability cover for use of the vehicle on the road. The driver is responsible for the excess, which varies by number of accidents. For more information, please check the terms and conditions.
For existing customers, you can send us a message from your Bluecity account via the Bluecity app or website.
If you don’t have an account, please use our contact form. If your query is urgent, our customer service team is available 24/7 on 0203 695 0500.
Our customer service team is available 24/7, 365 days a year on 0203 695 0500.
If you need to contact Bluecity for an emergency, please call our customer service team (available 24/7) on 0203 695 0500.