Bluecity is London’s only 100% electric car sharing scheme offering a point-to-point service, so you can drive around the city without the cost of owning a car and only pay for what you use. With hundreds of drop-off locations and cars available across London which can be booked in advance via our dedicated Bluecity app, you can secure a car for your trip and a parking bay at your destination before you even begin your journey. The cars are available 24/7 on a self-service basis.
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About the service
Our 1 Year Bluecity subscription (£5/month) enables you to rent a Bluecity car for 17p/min (with a minimum journey time charge of 20 minutes), which amounts to approximately £5 for 30 minutes. This includes a complimentary navigation system, insurance, 24/7 customer support, and of course you don’t have worry about fuel as all our vehicles are 100% electric. You won’t have to pay the Congestion Charge either when travelling to/through Central London.
No. As long as you hold a valid driving licence and are at least 18 years old, you can subscribe today and use Bluecity without incurring any additional hidden fees.
Our Bluecity cars are located throughout London and can be taken from any available station. Please note that as we are gradually expanding the service across London, an increasing number of cars will be available over the next few months. The easiest way to locate our cars is on our station map where you can check live availability and also reserve a car.
Bluecity cars can be used anywhere within the M25 (including on the M25), with the exception of our station at Gatwick Airport for which you are able to use any reasonable route to and from London.
At least 18 years old.
We require a valid driving licence as well as a valid debit/credit card.
We accept both European and non-European driving licenses. For European driving licenses, we require a copy of the front and back of a valid European driving license for the relevant category of vehicle and a copy of the photo page of a valid passport or both sides of the identity card. For non-European driving licenses, we require a copy of every single page of a valid International driving license for the relevant category of vehicle, a copy of the front and back of a valid national driving license and a copy of the full photo page (with your signature visible) of a valid passport or both sides of the identity card.
No, you will need a valid driving licence to be able to drive the cars.
If you’re departing from Gatwick, you can collect your membership card from the Skybreak desk located in Zone K near the entrance to the train station within Gatwick south terminal. When starting your subscription, for Step 3/6 (Card Type), make sure to select “I already have a new Bluecity card. I will receive my association code by text message when my subscription is validated” to be able to use the membership card which you collect from the Skybreak desk.
If you’re not at Gatwick, you’ll need to wait to receive your membership card to be able to rent a car. You should receive your membership card within a couple of working days once your subscription has been activated.
Using the service
Tap your membership card on any available charge point which has a Bluecity car connected to it and follow the instructions on the touch screen to start the rental. Once the touch screen advises you to disconnect the cable from the Bluecity car, unlock the car by tapping your card on the RFID reader located next to the car’s right wing mirror then remove the cable from the car and reconnect it to the charge point. All that’s left to do is to start driving!
If the car is damaged and/or dirty, please report it to our customer service team on 0203 695 0500 before beginning your journey.
To end your rental, you’ll need to locate an available Source London charge point. Once you get to the station, tap your card on the charge point first to identify yourself and then reconnect the Bluecity car. You can leave the station once you receive the text message or push notification confirming that your rental has successfully ended – you should normally receive it within a couple of seconds. You’ll also see a confirmation on the charge point that your rental has ended. Don’t forget to lock the vehicle before you leave.
If you don’t receive a text message or push notification confirming that your rental has ended and don’t see any confirmation on the charge point that your rental has ended either once you have reconnected the car, please remain next to the car and contact our customer service team to end your rental.
Yes, you can return the Bluecity cars to any of our 350+ drop-off stations. Of course, you can also choose to return it to the same station.
You can reserve any available Bluecity car up to 30 minutes in advance and any available charge point up to 90 minutes in advance from the Bluecity app, the Bluecity website or by contacting our customer service team. If you’re already renting a car, you can also reserve a parking space directly from the GPS.
Before beginning your rental, we recommend checking for car availability and reserving a car on the Bluecity app or website. If you have not made a reservation and you arrive at a station with no cars available for rental, you can check the Bluecity app or tap your Bluecity card on the charge point to find a nearby station with available cars.
To ensure that there is a parking bay available at your destination, we recommend checking for parking bay availability and reserving a parking bay on the Bluecity app, website, or from the on-board GPS. If you are unable to return your vehicle to the parking bay which has been reserved for you, please contact our customer service team by pressing the blue button located underneath the GPS or by calling 0203 695 0500.
You can park the car at any point during your rental, for example if you need to go shopping or want to visit a friend. Please remember to lock the car if you leave it unattended and ensure that you follow any applicable parking regulations. Once you return to the car, simply unlock it and you’ll be able to drive off again.
Please note that the only way to end your rental is to reconnect the car to any of the available Source London charge points displayed on the Bluecity station map.
Please contact our customer service team so they can order a new membership card and deactivate your current card.
No. Your Bluecity card is strictly personal and should never be used by anyone else.
The driving range of the car is approximately 130 miles when fully charged.
Bluecity cars are limited to 75 mph.
The key is hanging on the right hand side of the steering wheel. Simply insert it into the ignition to start the car.
You will need to pull the lever located underneath the passenger’s seat on the right-hand side.
To lock/unlock the car, tap your card on the RFID reader located next to the car’s right wing mirror. You should hear a lock/unlock noise when doing this.
If you need to contact our customer service team at any point during your rental, simply press the blue help button located underneath the GPS and you will be connected to one of our customer advisors (available 24/7).
Yes, there is a USB port underneath the GPS enabling you to charge your mobile phone.
Yes, an Isofix system is installed in the back seat of the vehicle to allow you to attach a child seat.
The Bluecity car is equipped to seat up to four (4) people.
Pets are not allowed inside the cars.
All Bluecity cars are automatic and 100% electric, so you’ll never have to worry about refuelling them.
Yes, all Bluecity cars are identical.
Bluecity relies on its users to keep the vehicles clean. When you return it, please make sure you remove all personal items and rubbish. Leaving the car in an unacceptable state will incur penalties. If you find a car in an unacceptable state, please notify our customer service team before beginning your journey and we will endeavour to have it cleaned as quickly as possible.
If the car is damaged and/or dirty, please report it to our customer service team on 0203 695 0500 or by pressing the blue button underneath the GPS before beginning your journey.
If anyone is injured, contact emergency services immediately on 999. If possible, also ensure that the vehicle is secure. Once you have secured passengers + vehicle, contact Bluecity customer service team on 0203 695 0500 to report the accident and wait for further instructions.
Yes ! Many of the features available on the Bluecity website can be found on the app: you can reserve a car and/or parking bay from the app, view your rental history, check your bills, view/send messages to the customer service team, change your PIN code…
You can reset your pin code within seconds directly from the Bluecity app, or alternatively on the Bluecity website.
You can view your bills on the Bluecity app and website (My account/my bills).
If your card is about to expire, please update your debit/credit card details via the Bluecity app or website. To update your card details via the Bluecity app, go to My account/my information/payment information and follow the instructions. To update your details via the Bluecity website, go to My account/my subscriptions, click on “edit” under the payment mode column and follow the instructions.
To cancel your subscription, please send us a written request from your Bluecity account via the Bluecity app or website.
Yes, Bluecity handles third party liability cover for use of the vehicle on the road. The driver is responsible for the excess, which varies by number of accidents. For more information, please check the terms and conditions.
For existing customers, you can send us a message from your Bluecity account via the Bluecity app or website.
If you don’t have an account, please use our contact form. If your query is urgent, our customer service team is available 24/7 on 0203 695 0500.
Our customer service team is available 24/7, 365 days a year on 0203 695 0500.
If you need to contact Bluecity for an emergency, please call our customer service team (available 24/7) on 0203 695 0500.