General questions

You need a valid driver’s licence and a debit or credit card.

The driving range is approximately 150 miles when fully charged. Bluecity can be used anywhere within the M25.

The call centre is open 24 hours a day, 7 days a week.

Bluecity relies on our users to keep the vehicles clean. When you return it, please make sure you removed all personal items and rubbish. Leaving the car in an unacceptable state may incur penalties. If you find a car in an unacceptable state, please inform us via the call centre before you drive away.

Yes, an Isofix system is installed in the back seat of the vehicle to allow you to attach a child seat.

The Bluecar is equipped to seat four (4) people.

You’ll find the key hanging on the right hand side of the steering wheel. It works just like a normal car key. Visit the HOW IT WORKS PAGE for more info.

No. To use Bluecity, the driver must be at least 18 years old and hold a valid driver’s licence.

You can subscribe via the website or the mobile app.

Yes, Bluecity handles third party liability cover for use of the vehicle on the road. The driver is responsible for the excess, which varies by plan and number of accidents. For more information, please check the terms and conditions.

In the event of an accident please notify Bluecity and if required, the emergency services. The amount of any damages that you may be liable to pay Bluecity for losses to the vehicle varies according to the type of plan you have. Any excess you have to pay will be increased each time you have an accident for which you are entirely or partially responsible