You will be able to terminate your subscription with no penalties starting from 1 January 2020. To do so, simply send us a written request from the Bluecity app (messages/new message) or website (my account/my messages/create a new message) requesting the termination of your membership.
All membership fees incurred in January and February 2020 will be waived, however any usage fees (rentals, reservations…) and penalties still apply. Any fees incurred prior to the closure of the service will remain due after 10 February 2020 and debt collection procedures will continue for any invoices which remain outstanding.
We have been working hard to expand the network over the past few years, however due to the current limitations which we have and the competitive environment, the service is not able to maintain its activity in London. We will be closing the service permanently on 10 February 2020.